Save 25% Off Your Order Today With Coupon Code: NEW

Frequently Asked Questions

Account

With the recent changes we urge you to clear you history & cache of your browser and completely close down and reopen your browser, this has been useful in helping with many common problems.

Orders are shipped Monday to Friday only. If your order was placed Friday before noon, you should expect your delivery on Monday.

It depends on which shipping method you choose. Canada Post is free on all orders over $49 before tax, and they usually take 3-5 business days. UPS is faster but there is an additional charge. This charge depends on where you are located

Order Experience

Some coupon codes don't work in conjunction with other sales and codes. For details please contact us at customerservice@coquette.com

Absolutely! Please visits the Fit Guide where will go through step by step to flawlessly fit you into the perfect lingerie piece for you.

Ordering Process

You well be e-mailed a coupon code upon sign up, which will you will have to input on the first check out page, where it reads 'Coupon Code' to apply your discount.

On the "View Bag" page, there is a space to enter your coupon code on the right side under your cart content.

Shipping and Returns

If you have received an item that is defective please contact our Customer Care Department. We will provide a return shipping label for exchange for a new one.

As soon as your package leaves our facility, you will receive a tracking number by email via Canada Post that you can input onto their website(s) to get up to date information as to where your package currently is and an estimated delivery date.

Your parcel will be shipped by Canada Post.

We do not use the shipping information provided by PayPal. the shipping address you enter during the checkout process is the address your order will be shipped to.

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