Frequently Asked Questions
Account
With the recent changes we urge you to clear you history & cache of your browser and completely close down and reopen your browser, this has been useful in helping with many common problems.
Orders are processed and shipped Monday to Friday only. Orders placed on weekends and select holidays are processed within the next 1-2 business days.
It depends on which shipping method you choose. Please see our Shipping Terms & Conditions page for more details.
Order Experience & Products
Some coupon codes don't work in conjunction with other sales and codes. For details please contact us at customercarecan@coquette.com
You may notice a small number of our products have a Prop 65 warning label on the packaging and this is a clear sign that the manufacturer is compliant with California law. The warning label simply means that the garment contains extremely minimal amounts of a certain chemical that prop 65 requires to be disclaimed to sell within California only. Because we do sell North American we are required to put this on the label. California Government Website. https://oehha.ca.gov/proposition-65/proposition-65-list visit this site for a complete list of products.
Absolutely! Please visits the Fit Guide where will go through step by step to flawlessly fit you into the perfect lingerie piece for you.
Ordering Process
You will be e-mailed a coupon code upon sign up, which will you will have to input on the first check out page, where it reads 'Coupon Code' to apply your discount.
Desktop: On the "Checkout" page, there is a space to enter your coupon code on the right side under your cart content. Mobile: You can find the coupon space on the "Checkout" page under your order summary on the top of the page.
Shipping and Returns
If you have received an item that is defective please contact our Customer Care Department. We will provide a return shipping label for exchange for a new one.
As soon as your package leaves our facility, you will receive a tracking number by email via Fedex or Canada Post that you can input onto their website(s) to get up to date information as to where your package currently is and an estimated delivery date.
Your parcel will be shipped by Fedex or Canada Post.
We do not use the shipping information provided by PayPal. The shipping address you enter during the checkout process is the address your order will be shipped to.