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Returns & Conditions

Please note that these Return & Exchange/Defective Products Policies are based on online sales only.

Exchanges and Refunds will be dealt with on a case to case basis. We want to ensure you get the quality product you deserve and have paid for. Certain products unfortunately cannot be exchanged or refunded. We only accept exchanges on defective or non-fitting items. If you require an exchange, you must contact us within 30 days of receiving your order.

    • Final Sale & Clearance Items

      Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.


    • Lingerie & Underwear

      All stockings & accessories are final sale and cannot be exchanged or returned. All panties MUST remain unopened if you need to exchange your item otherwise we will not accept it. Any sets including panties not individually packaged are also final sale. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. If the item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). Please contact us at sales@coquette.ca with the following information:

      • Your name.

      • Your order ID (found in the top left corner of your receipt).

      • The product you purchased and the issue you are experiencing

    • Defective Products

      If your product becomes defective within 30 days after receiving your order, we will be happy to exchange it for the same item. E-mail sales@coquette.ca, with the following information:

      • Your name.

      • Your order ID (found in the top left corner of your receipt).

      • The product you purchased and the issue you are experiencing

  • Notes

    For returns and exchanged you will receive a pre-paid Return Service Shipping Label (RSSL) via e-mail. The RSSL will contain information on how to ship your defective product back to us. The e-mail will additionally contain a Return Authorization Number. All defective returns must be sent back via this method or we will not accept your shipment.

    • All items returned for exchange MUST be in the original packaging.

    • All items returned must be sealed in a zip-loc bag for sanitary reasons.

    • Any returns sent after the 30 day period will not be accepted. Once the product has been received and confirmed as defective, we will send out a replacement piece.

    • If you have any questions please contact us here for further guidance: sales@coquette.ca.
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